Frequently Asked Questions

Everything you need to know about your ULU Head Spa experience

General Questions

  • ULU Spa is a Polynesian-inspired luxury head spa and wellness lounge that specializes in scalp treatments, relaxation therapies, and rejuvenating beauty rituals. Our name "ULU" means "head" in Tongan, representing our cultural roots and focus on holistic, head-centered healing.

  • We offer a range of services including our Signature Head Spa treatments, scalp massages, steam therapies, herbal scalp detox, foot baths, decollate massages, and our newest offering—Scratch Therapy. You can view all treatments on our Treatment Menu.

  • Yes! We prioritize clean, natural, and cruelty-free products—many of which are handcrafted or sourced from trusted wellness brands. Our goal is to nourish both scalp and spirit.

  • Absolutely. Our therapists will consult with you before your session to tailor the treatment to your needs—whether you want extra hydration, tension relief, or deeper scalp cleansing.

  • Come with dry hair and avoid heavy styling products. If you’ve had recent chemical treatments, let us know ahead of time so we can adjust the care products accordingly.

  • ULU Spa is by appointment only to ensure personalized care and minimal wait times. You can book online or by phone.

  • A: We require at least 24 hours’ notice to cancel or reschedule. Cancellations within 24 hours or no-shows may be subject to a fee.

  • Yes, head and scalp treatments are generally suitable for most individuals. However, those with certain scalp conditions (like severe eczema or psoriasis) should consult with a healthcare provider before treatment.

Scratch Therapy FAQs

  • Scratch Therapy is a soothing, sensory-driven body treatment where gentle to firm scratching motions are used across the back, scalp, or body to relieve stress, promote tingling sensations, and activate the parasympathetic nervous system for deep relaxation.

  • It helps reduce anxiety, tension, insomnia, and stress. Many clients report a euphoric “tingly” sensation similar to ASMR, and some even fall asleep during the session!

  • Yes, it’s a non-invasive and safe treatment. However, if you have any open wounds, rashes, or severe skin conditions, please inform us ahead of time.

  • We use professional-grade scratch brushes, soft gloves, and sanitized tools specifically designed to simulate gentle scratching. All tools are sanitized before each session.

  • Loose, comfortable clothing is recommended. For back scratch sessions, clients may choose to wear spa wrap or lie under a modesty blanket.

  • Sessions range from 30 to 60 minutes and can also be added as a relaxation upgrade to our Signature Head Spa treatments.

  • Yes! Scratch Therapy can be booked as a standalone service or as an add-on to your ULU Signature Package or Foot Bath Ritual.